YeeDot1. Contact support
Email support@starroy.com with the app version, operating system, time, steps, and non-sensitive error details. Do not email a full ledger, login tokens, or unrelated sensitive information.
2. Export and clear local data
Your ledger is stored on-device by default. You can export or clear it in the app; uninstalling may also delete data that was not backed up.
The operator cannot remotely recover or delete a ledger that exists only on your device.
3. Cloud account and online data
The current release provides email accounts, with Sign in with Apple also available on iOS. The app provides separate actions for deleting a cloud account and clearing local data; neither action replaces the other.
Cloud-account deletion will revoke sessions and remove online snapshots; infrastructure backups expire under the published rotation.
4. Privacy requests
For access, copies, correction, supplementation, deletion, withdrawal, or complaints, use “YeeDot Privacy Request” as the email subject.
We may verify identity proportionately and will respond within 15 business days. We will not request a full ledger merely to verify a request.
5. Security issues
If you find a possible data leak, access-control issue, malicious update, or other security problem, avoid publishing sensitive details and contact support.